Community support
Community support
This is about the people and services around a family: grandparents, godparents, the neighbour across the road, a church, mosque or synagogue, other parents at school, a helpline, the GP. Most parenting questions are easier when you aren’t dealing with them on your own. These pages are for the parent who is learning to ask for help.
What the library says about this, on one page. It is also online at theparentbook.com/help/community-support
What to do first
Almost every family we work with has needed help with something at some point, and the ones who ask early do better than the ones who hold out. Asking for help isn’t a failure of independence.
- Write down what would actually help this month, and keep it practical, small and specific.
- Ask one person to help. Most people say yes, and they’re glad to be asked.
- Ask the school what the local offer is. Schools know about local support that families rarely find on their own.
Some tips to try
Short pieces from the library, and a first thing to try from each.
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Asking for Help That Feels Like Failing.
A specific request for help gets a yes or a no; a general one gets sympathy.
- Ask for one specific thing: “Can you collect her on Thursday?”
- Contact your local branch first: Home-Start UK visits families across the country.
- “Can I drop her at yours on Saturday morning while I see the GP?”
-
The Friend You Have Stopped Calling.
Losing touch with friends happens gradually, and the way back starts with a quick, low-stakes message.
- Send a two-line text; don’t wait for the long-overdue catch-up.
- If you are struggling yourself, there is an evening helpline for anyone who needs to talk. CALM (Campaign Against Living Miserably), 0800 58 58 58. Daily 5pm-midnight, 365 days a year. Outside those hours the line is closed. Samaritans answer at any hour on 116 123, and Shout answer if you text the word SHOUT to 85258. Help is free.
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The Fear That Stops You Asking.
Many parents fear that asking for help will cost them their children, but what usually follows asking is help.
- Name the fear to yourself: it is common, and what usually follows asking is help.
- Book the GP, or in England refer yourself to NHS Talking Therapies.
- If you are not safe, or not sure you can keep yourself or your children safe, do not wait for the GP: use the routes under “If you need help right now”, at the foot of this page. Say if your child is with you; it means the person helping can think about your child as well as you.
- For most people, the first step is the GP.
- In England you can also refer yourself to NHS Talking Therapies for anxiety and depression, without a GP appointment; the NHS website will find your local service.
The rest of each tip, with more to try and why it works, is in the library.
Worth your time
- A book for you: Day by Day, Joanna Griffin. A counselling psychologist who is herself the parent of a disabled child writes about the emotional side of caring, including grief, exhaustion, relationships and money, with ways to look after yourself at each stage. uk.bookshop.org/p/books/day-by-day-emotional-wellbeing-in-parents-of-disabled-children-joanna-griffin/47fbc8503e6748b1
- A book to read together: You Can Change the World! Everyday Teen Heroes Making a Difference Everywhere, Margaret Rooke. Stories of teenagers around the world who have started campaigns, charities and projects, from climate action to kindness. Chosen for Reading Well for teens, it counters helplessness with a sense of agency. uk.bookshop.org/p/books/you-can-change-the-world-everyday-teen-heroes-making-a-difference-everywhere-margaret-rooke/db788084cc58f7b3
- Something to watch: Meet Contact, the UK charity for families with disabled children, Contact, YouTube. An introduction to Contact, the UK charity for families with disabled children, and the free helpline and advice it offers on benefits, education and care. www.youtube.com/watch?v=SC1jAsbt_68
- Something to listen to: Parenting is a Team Sport with Surgeon General Dr. Vivek Murthy, Raising Good Humans, 57 min. Former US Surgeon General Vivek Murthy on parental stress and loneliness, why parenting was never meant to be done alone, and the small, deliberate connections that help build a village around a family. podcasts.apple.com/gb/podcast/parenting-is-a-team-sport-with-surgeon-general-dr/id1473072044?i=1000667243478
Who else can help
What helps here is mostly local and mostly free. Between them, the school, the council and Citizens Advice know what exists near you.
- Your child’s school. The pastoral lead, the head of year, or the form tutor. Free, already knows your child, and often the quickest way to get something changed at school. Before or alongside anything else. A school cannot act on what it has not been told, and what you bring is often what it did not have.
- Your local authority. The council’s children’s services and SEND team. They hold statutory assessment, the Local Offer, and early help for families who need more than a school can give. When school-level support has been tried and is not enough, or when you want to know what your area actually provides. www.gov.uk/find-local-council
- Hub of Hope. A free directory of local and national mental health services, searched by postcode and by what you need, with separate routes for under-twenty-fives and for urgent help. When you want to know what actually exists near you, for you or for your child. A directory, not a service. It tells you what exists near you. hubofhope.co.uk
- Coram Family Lives. A free, confidential helpline for any parenting or family worry, by phone, live chat, WhatsApp or email, staffed by trained family support workers. When you need to talk it through with someone, about your child or about how you are managing, and you do not need a specialist to do it. Coram Family Lives helpline 0808 800 2222 · Mon-Fri 9am-9pm; weekends 10am-3pm; closed bank holidays · Live chat and WhatsApp 07441 444125 at the same hours; email askus@coramfamilylives.org.uk · Outside those hours the line is closed. Samaritans answer at any hour on 116 123, and Shout answer if you text the word SHOUT to 85258. www.coramfamilylives.org.uk/how-we-can-help/confidential-helpline
- Home-Start UK. Trained volunteers who visit families with young children at home, week by week, and local groups. You can refer yourself. When the early years are harder than anyone told you and what you need is another adult in the house. What is offered varies by area. What is offered, and how long the wait is, vary by area. The local branch is the right first call. www.home-start.org.uk/find-your-nearest-home-start
The full list for community support, with what each organisation does and when it is the right call, is at theparentbook.com/help/community-support/services
Published by Kensington Square Therapy. Company No. 16707111. Written by therapists registered with the British Association for Counselling and Psychotherapy (BACP) and the National Counselling and Psychotherapy Society (NCPS). This page is not therapy, and not a substitute for professional support. The full library is at theparentbook.com.
Everything the library holds on community support
Go further
Quick tips
- Asking for Help That Feels Like FailingA specific request for help gets a yes or a no; a general one gets sympathy.
- The Friend You Have Stopped CallingLosing touch with friends happens gradually, and the way back starts with a quick, low-stakes message.
- The Fear That Stops You AskingMany parents fear that asking for help will cost them their children, but what usually follows asking is help.
- UK Safeguarding for Parents New HereYour school’s focus on safeguarding is required by law, and every school in the UK shares it.
- When the School Gets Your Role WrongThe school may still treat you as the grandparent, even though you’re now the parent as well.
- When You Become the Everyday ParentYou agreed to look after her for a weekend, and the weekend has become a year.
- The NHS as a Whole SystemPrimary care, secondary care, CAMHS, A&E, the urgent advice lines. The map is worth holding.
- The Young Carer the School MissesMost teachers don’t know which pupils are young carers, so tell the school.
- The Child Who Has Become the AdultA twelve-year-old doing the family’s supermarket shop needs to hear that she can still be a child.
- The Day the Fostered Child ArrivesA fostered child’s first 72 hours with you are for learning that your home is calm and predictable.
All 16 quick tips on community support
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Looking after yourself
Every subjectWho else can help with community supportUrgent help


