Individual parent subscriptions at theparentbook.com/parents
Refund Policy.
Effective 31 May 2026 · v2.1 (25 September 2026: a full refund in the first fourteen days, whether or not you have started reading)
This Refund Policy sits underneath the Terms of Subscription. Where this policy and the Terms cover the same point, the Terms govern. Statutory references appear in italics.
1. The short version
A Parent Book subscription is £129 per year. We want you to feel good about that. Here is how refunds work, in plain English. The detail follows below.
- Within 14 days of subscribing: full refund of £129, whether or not you have started reading. Press Cancel on your account page; the library closes to your account then.
- Within 14 days of each automatic renewal: we refund the renewal payment, less £129 ÷ 365 for each day of the new year that has passed. Press Cancel on your account page; the library closes to your account then.
- Your school provides The Parent Book to its parents: pro-rata refund of the whole unused months of your current annual term.
- We materially change the service in a way that disadvantages you: pro-rata refund of the whole unused months of your current annual term, provided you cancel within 30 days of our notice of the change.
- We close the individual subscriber tier: pro-rata refund of the unused portion of your current annual term, on at least 60 days' notice.
- In other cases after 14 days: no refund as a matter of course, though we read every email at hello@theparentbook.com and will reply.
Your statutory rights as a consumer are not affected.
2. The 14-day cooling-off period at the start
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel within 14 days of the day after the date your subscription begins (reg 29 and reg 30).
We do not ask you to give that right up in order to read straight away, so it stays whole. Cancel within the 14 days, for any reason or none, and we refund £129 in full, whether or not you have started reading.
To cancel, press Cancel on your account page at theparentbook.com/parents/me; during the 14 days it tells you, before you confirm, that your payment will be refunded. You may instead email hello@theparentbook.com with the subject “Cooling-off cancellation” and the subscriber email on the account, or use the model cancellation form in Annex 1 of the Terms; if you write to us, we cancel it for you and confirm by email, and the 14 days below run from the day your email reached us.
Your subscription is cancelled at once, no new payment is set up, and the library closes to your account. If your first payment was already on its way from your bank, it may still leave your account. We refund any payment taken within 14 days of the day you cancel, back to the bank account your Direct Debit came from (per CCRs 2013 reg 34).
This does not affect your right to a remedy if the digital content is not of satisfactory quality, not fit for purpose, or not as described (Consumer Rights Act 2015, ss 34, 35 and 36), your rights under sections 3 to 6 of this policy below, or any other statutory right you have as a consumer.
3. The 14-day post-renewal cancellation right
In addition to the cooling-off right at the start, you have a 14-day cancellation right after each automatic renewal. We have included this voluntarily in line with the renewal-cancellation framework of the Digital Markets, Competition and Consumers Act 2024, applied conservatively.
If you cancel within 14 days of a renewal payment, we refund the renewal payment less £129 ÷ 365 for each day of the new year that has passed, whether or not you have read in that time (so if you cancel 7 days into the renewal, we deduct 7 days at £129 ÷ 365 and refund the balance). Press Cancel on your account page, which tells you the amount before you confirm, or write to us. The library closes to your account when you cancel, and we refund within 14 days.
We send a renewal reminder at least 30 days before each renewal payment, and a second reminder between 5 and 7 days before. Both reminders link directly to the one-click cancellation page at theparentbook.com/parents/me, so you can cancel before the renewal goes through if you prefer.
4. Your school provides The Parent Book to its parents
If, during your subscription, your child’s school begins providing The Parent Book to its parents and you become eligible to read through the school, we will not have you paying twice.
Email hello@theparentbook.com with your subscriber email and the school’s name. We end your individual subscription on the date the school’s access becomes available to you and refund the whole unused months of your current annual term.
5. We materially change the service
A change is material if it does at least one of the following (this list also appears in the Terms, section 9):
- Stops adding new material to the library for a continuous period of six months or more.
- Materially changes the editorial scope.
- Removes the back catalogue or restricts your access to it.
- Removes the signposting library.
- Increases the price during a paid 12-month term.
For any material change, we will email you at least 30 days before it takes effect. Within those 30 days you may cancel and receive a pro-rata refund of the whole unused months of your current annual term.
Editorial direction within the existing offering, individual back-catalogue items added or removed, design changes, fixes and improvements are minor changes and do not give a refund right.
6. We close the individual subscriber tier
If we decide to close the individual subscriber tier entirely, we will give all subscribers at least 60 days' notice by email and refund the unused portion of your current annual term on a pro-rata basis.
7. How to request a refund
In your first 14 days, or the 14 days after a renewal, you do not need to write: press Cancel on your account page and the refund follows (sections 2 and 3). If you write to cancel in either window instead, there is nothing to agree: the refund follows as in section 2 or 3. For any other refund, email hello@theparentbook.com with:
- The email address on your subscription.
- A short note on why you are asking. (One sentence is fine.)
We will:
- Acknowledge your email within 5 working days.
- If we agree the refund, process it within 14 working days of agreeing, back to the bank account from which your direct debit was taken.
If we cannot agree, we will explain why in plain English and point you to whatever next steps make sense, including Citizens Advice if relevant.
8. Complaints if you are unhappy with our decision
If you believe we have refused a refund unfairly, please raise it through our complaints procedure: email hello@theparentbook.com with the heading "Complaint". We acknowledge complaints within 5 working days and respond substantively within 20 working days (see Terms section 16 for full detail).
If you remain unhappy, you may take advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133), or bring proceedings in the courts of England and Wales (or your local courts if you live in Scotland or Northern Ireland).
9. Your statutory rights
Nothing in this Refund Policy affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other consumer-protection law that applies to you. Where there is a conflict between this policy and your statutory rights, your statutory rights prevail.
10. Contact
Or write to us at our trading address: The Parent Book, Kensington Square Therapy Ltd, 23 Kensington Square, London W8 5HN.
Kensington Square Therapy Ltd is registered in England and Wales, Company No. 16707111, registered office Flat 408, 2 Macfarlane Place, London W12 7RS. ICO Registration ZC022097.
Document version 2.1 · Effective from 31 May 2026, with the changes of 25 September 2026 · Owner: Sam McManus, Sole Director, Kensington Square Therapy Ltd